burrocrat
TSP Talk Royalty
- Reaction score
- 162
here is the latest email from the pokersite regarding the missing stats. the bottom line is the data is not recoverable, most likely due to operator error, so i apologize for that. i think what happened is after the first practice monday night game when i then scheduled the series, i obviously did not correctly set the 'recurring' feature as there was no option to pre-register for the next monday game upon exiting, and also i obviously did not correctly set the 'season standings' feature as the performance did not record to the stats. as far as the established sunday game, i think when i (tried to) permanently set the monday game then i also probably reset the sunday game so that they would both start recording at the same time in case one did not count in the same season as the other if created at different times. i must have got the sunday recurring settings right as there was the option to pre-register for next week upon exiting, but clearly messed up the counts for season points thing again.
so i apologize about that, but it is what it is. if it helps any, i now have a sticky note on my monitor that says "when creating tourneys, do it after 9am with a couple of coffee and kahluah's in you so you can think, but before 9pm with countless whiskey and coke's in you when you operate on pure instinct and rage."
so i apologize about that, but it is what it is. if it helps any, i now have a sticky note on my monitor that says "when creating tourneys, do it after 9am with a couple of coffee and kahluah's in you so you can think, but before 9pm with countless whiskey and coke's in you when you operate on pure instinct and rage."
Hello Steward,
Thank you for contacting us back.
If the tourneys were set up correctly and the issue isfixed in full, the tournaments will show once the problem is solved on our end.
If the tourneys were not set up correctly thenunfortunately we cannot retroactively make the tournaments count towards thestandings.
We appreciate your patience and understanding.
Please let us know if you need anything else and thankyou for choosing PokerStars.
Regards,
Juan Carlos G
PokerStars Support Team
>_______________________________________________________
> From: Stewart Pahdahso<stupahdahso@hotmail.com>
> Sent: 02/23/16 18:14:55
> To: support@pokerstars.com
> Subject: RE: PokerStars Support - Club Results
>
> Thank you for checking into this. We also hadanother tournemant on Monday night at 8:00 pm eastern last night Feb 22 that weplayed. I may have not set thetournament parameters correctly in either of them as I am new to this, but theintention was to have both the Sunday and Monday games be recurring each weekat the same time and also have them both count for season standings.
>
> If there is any way to have both of these gamesmentioned in the email recorded as countying for season points I would sureappreciate it. Thank for your attentionto this matter.
>
> Stewart Pahdahso.
>
> -----Original Message-----
> From: support@pokerstars.com [mailto:support@pokerstars.com]
> Sent: Monday, February 22, 2016 7:42 PM
> To: stupahdahso@hotmail.com
> Subject: PokerStars Support - Club Results
>
> Hello,
>
> Thank you for emailing us.
>
> We apologize for the inconvenience this may havecaused you.
>
> Rest assured we are looking into this matter and wekindly ask you to check back in a few days.
>
> Your patience and understanding on this matter ismuch appreciated.
>
> Regards,
>
> Oscar
> PokerStars Support
>
>
> > _______________________________________________________
> > From: stupahdahso@hotmail.com
> > Sent: 02/22/16 19:41:25
> > Subject: Technical (.NET) Home Games Club ID: 2044021
> >
> > I am club manager of club ID #2044021 (TSPPoker Club) and we have been playing weekly tournaments scheduled on Sundays at20:00 eastern time. When i created thistourney it was set as 'recurring' and 'results apply to club standings'. Theprevious games in this series on 01/31, 02/07, and 02/14 are reflected in thestatistics but last night's game results do not show up.
> >
> > Is there just a delay in updating thesestats? When exiting the tourneys aplayer is given the choice to pre-register for the next scheduled game andprevioulsy it appears the settings applied to all the future games in theseries but it doesn't look like last night's game at 20:00 eastern on 02/21is being counted for seasonstandings. Is there a way to get thistournament counted in our statistics please?
> >
> > Thank you.