The new TSP website is an unmitigated disaster!

[James48843]

I have felt all the pains that many of you have experienced. I just rolled over my entire account to a new financial institution that has nearly endless investment options and amazing customer service. Within a few days of my money moving I received a personal call from someone welcoming me and gave me a personal email and phone number to call for any questions I may have or information on various retirement options. Couldn't be happier.

Who is the company?


Sent from my iPhone using TSP Talk Forums

 

[James48843]

So - here is a question.

Anybody seen this before? It won’t let me set up a withdrawal now. It says “Ppt (whatever that is) is in an open SDBA account status.” (Whatever that is.)

What?






Sent from my iPhone using TSP Talk Forums

 

[evilanne]

In what way did they believe that deleting ALL historical data before May of 2022 was somehow an “upgrade” that we we wanted?
I am retired and have used past performance information on my particular accounts distribution to inform decisions regarding changes. I find it completely unacceptable that I cannot even get a chart for 2021.

Are there any plans to remedy this glaring problem or has all of my historical data gone the way of Secret Service texts?

We can only hope they will restore the data but I'm not holding my breath. The only history I found prior to them taking over is the end of year Account Balance History for 2010 thru 2021. Maybe we should check with the Russians or Chinese...I'm sure they have all my other personal info

 

[nasa1974]

I talked to the TSP folks in DC. There is NO PLAN to add any more historical data than what is currently available on the website.

They said:
1. The old data is much too large to transfer over, and “hardly anybody would use it anyway, and
2. “…it would be too much of a security risk”, whatever that means.

I’m certain what we have now is all we will ever have.



Sent from my iPhone using TSP Talk Forums

So our history starts May 31, 2022. Gee Thanks. They could have gone back 10 years or maybe 5 years at the very least. What a bunch of BS. The only improvement is the frustration to its members and the stealing of our money for a terrible program.

 

[James48843]

So - here is a question.

Anybody seen this before? It won’t let me set up a withdrawal now. It says “Ppt (whatever that is) is in an open SDBA account status.” (Whatever that is.)

What?



View attachment 55227


Sent from my iPhone using TSP Talk Forums

Note: I talked to the Thrift Line. They said they have no idea what that code is, and that they can't process my request for withdrawal, and they have elevated the problem to the next level, and SOMEONE WHOULD BE ABLE TO LOOK AT IT- AND I should hear something in 5 to 10 BUSINESS DAYS.


Ain't life great?

 

[Khotso]

I have felt all the pains that many of you have experienced. I just rolled over my entire account to a new financial institution that has nearly endless investment options and amazing customer service. Within a few days of my money moving I received a personal call from someone welcoming me and gave me a personal email and phone number to call for any questions I may have or information on various retirement options. Couldn't be happier.

Yeah, any chance you'd be willing to share to share the name of the financial institution you went with?

 

[Viva_La_Migra]

Yeah, any chance you'd be willing to share to share the name of the financial institution you went with?

Before pulling your money out, contact your congressional representative and ask them to do an intervention. If we all just leave the TSP, they’ll never do anything to improve the situation. In the meantime, I will look at rollover options, just in case they continue to ignore us.

 

[evilanne]

Got an email yesterday from TSP:

Please visit the My Account website at tsp.gov to retrieve a document that needs your prompt attention. Your document is being held in the Secure Mailbox section of the site.

Account Statement Supplement - Thrift Savings PlanInvestment Information You Need to Know

Account Information
Your total Thrift Savings Plan account balance, your vested account balance, and the value of each of your investmentsare provided in the enclosed document. Review your account statement carefully. You should report any discrepanciesbetween this report and your records to the ThriftLine Service Center within 3 months.
Fee Information
The plan charges individual fees (based on specific account activity) as shown on My Account.
Mutual Fund Window (MFW)
. . . .

There is no "enclosed document" and none of the other information is new or applicable to me. I'm assuming the Fee statement is applicable to the new Mutual Funds.
From the Statement from July

Your Fee and Expense Details 05-26-2022 to 06-30-2022You didn’t have any transaction fees or expenses deducted from your account during this period. However, some of theplan's administrative expenses for the period may have been paid by fees from one or more of the plan's investmentfunds. These expenses are included in the expense ratio (total annual operating expenses) provided in the applicableinvestment fund disclosures. Additional information about your Fees and Expenses can be found on My Account attsp.gov under the Plan Information Section.

That section isn't easy to find from the main menu, you go to the left hand corner (3 lines); Savings & Retirement; Savings & Retirement Summary
Note: Nothing came up at first but then another screen came up (after several tries) entitled "Savings Account Summary" where you can find Plan Information.


Plan Disclosures

• Expenses by Fund(PDF, 108 KB)
• Transfer Restrictions(PDF, 37 KB)
• Mutual Fund Window Commissions & Fee Schedule(PDF, 24 KB)

Seems like all of this is CYA for their incompetence in the transition. None of this is any value added and I'm not sure how you verify any discrepancies when they deleted all the data previously available and the statements only show total dollars. Has anyone found and reported any discrepancies in their TSP account value?

 

[Khotso]

No, not as far as I know. But I don't have a lot of confidence in this new interface. At least two reasons: (1) The inability to see all past daily balances from the new site's inception without picking a different date range for every single date between yesterday and May 26th is extremely frustrating. If you don't check your balance and record it daily, it's a real pain in the butt to retrieve. I still have no idea what my balances were for the trading days between when the old site shut down and the new one rolled out.

And (2): the balance in my account summary frequently seems to show the wrong date. It shows "Balance On" without any indication of whether that is COB on that date or the previous day's COB. I can usually figure it out, but I don't check my account every day so when I do, this consistently confuses me.

I'm about ready to write to my Congressionals on this. It's unacceptable. I certainly wouldn't accept this kind of crap from Vanguard where I have my other investment funds. They provide every frigging detail over at least the past 10 years -- on a daily basis. This contractor really sucks ion my opinion -- as apparently does the contract for the service.

Got an email yesterday from TSP:


There is no "enclosed document" and none of the other information is new or applicable to me. I'm assuming the Fee statement is applicable to the new Mutual Funds.
From the Statement from July

That section isn't easy to find from the main menu, you go to the left hand corner (3 lines); Savings & Retirement; Savings & Retirement Summary
Note: Nothing came up at first but then another screen came up (after several tries) entitled "Savings Account Summary" where you can find Plan Information.


Plan Disclosures

• Expenses by Fund(PDF, 108 KB)
• Transfer Restrictions(PDF, 37 KB)
• Mutual Fund Window Commissions & Fee Schedule(PDF, 24 KB)

Seems like all of this is CYA for their incompetence in the transition. None of this is any value added and I'm not sure how you verify any discrepancies when they deleted all the data previously available and the statements only show total dollars. Has anyone found and reported any discrepancies in their TSP account value?

 

[Khotso]

Before pulling your money out, contact your congressional representative and ask them to do an intervention. If we all just leave the TSP, they’ll never do anything to improve the situation. In the meantime, I will look at rollover options, just in case they continue to ignore us.

Yeah, I think we should all do that. This is just unacceptable. I'd pull my money from my Vanguard account in a heartbeat if they're interface was this skeletal and inept.

 

[nasa1974]

Khotso, These are the numbers I have in my spreadsheet.


G F C S I
[TABLE="width: 375"]
[TR]
[TD="class: xl8522, width: 75"]16.8784[/TD]
[TD="class: xl8522, width: 75"]19.1400[/TD]
[TD="class: xl8522, width: 75"]60.4217[/TD]
[TD="class: xl8522, width: 75"]63.7477[/TD]
[TD="class: xl8522, width: 75"]34.4312[/TD]
[/TR]
[/TABLE]
The numbers for 5/25


[TABLE="width: 375"]
[TR]
[TD="class: xl8522, width: 75"]16.8797[/TD]
[TD="class: xl8522, width: 75"]19.1524[/TD]
[TD="class: xl8522, width: 75"]61.6252[/TD]
[TD="class: xl8522, width: 75"]65.3406[/TD]
[TD="class: xl8522, width: 75"]34.8302[/TD]
[/TR]
[/TABLE]
These are the numbers for 5/26, 5/27, 5/30 & 5/31 respectively.


[TABLE="width: 375"]
[TR]
[TD="class: xl8522, width: 75"]16.8881[/TD]
[TD="class: xl8522, width: 75"]19.0073[/TD]
[TD="class: xl8522, width: 75"]62.3072[/TD]
[TD="class: xl8522, width: 75"]65.7420[/TD]
[TD="class: xl8522, width: 75"]34.7558[/TD]
[/TR]
[/TABLE]
The numbers for 6/1

 

[antonichen]

I'm either incompetent, naïve, and/or was very aggressive when I used to utilize the old "How Much Will My Savings Grow?" calculator. And I was always trying to be conservative. I'm trying to use this new calculator, the Retirement Income Modeler and I'm just not doing well in reciprocating anything even remotely like the old calculator.

Still just absolutely loathing the website. It's so hard to find things on the website, such a HUGE STEP BACKWARDS! Why did they do this!?!? It reminds me of those wretched Windows 8 tiles that were essentially useless eye-candy.

 

[antonichen]

I talked to the TSP folks in DC. There is NO PLAN to add any more historical data than what is currently available on the website.

They said:
1. The old data is much too large to transfer over, and “hardly anybody would use it anyway, and
2. “…it would be too much of a security risk”, whatever that means.

I’m certain what we have now is all we will ever have.



Sent from my iPhone using TSP Talk Forums

And that is soooo disappointing. I would almost venture on the cusp of negligent/criminal.

Oh and BTW for anyone interested, I found on the website where to select your paper statement delivery method... click on the the person icon up top right of the screen and select "Manage Communications" But even if you choose email, it still says: "Note: Some information may still be delivered by postal mail."
BWAHAHAHA, then what is the point of even suggesting that we can change it?!?! (I don't like paper statements).

 

[papahotel66]

{"error_code":"GTW00100","error_description":"","message":"Access denied because we are unable to establish that access should be allowed."}

Got this this morning when I tried to log in to both mine and my son's account. It sent me verification codes to get in but gave me this message when I entered them. Maybe they are working on the site?

 

[Valkyrie]

And that is soooo disappointing. I would almost venture on the cusp of negligent/criminal.

Oh and BTW for anyone interested, I found on the website where to select your paper statement delivery method... click on the the person icon up top right of the screen and select "Manage Communications" But even if you choose email, it still says: "Note: Some information may still be delivered by postal mail."
BWAHAHAHA, then what is the point of even suggesting that we can change it?!?! (I don't like paper statements).

IMHO you should always have a hard copy from them and all your financial institutions.

 

[papahotel66]

It let me in now. Still a piece of crap though...

 

[quabit]

Can someone please tell me where the option is on the site to request a TSP distribution or an annuity on the new site. I am still a couple years away but the old site would allow you to simulate. Maybe the new site doesn't give you this option until you are ready but I don't even have an option that says "distribution" or at least I can't find it and I have bounced around looking at the different pages within my account. I need a tech manual to get around this new site now and I'm an IT. I see the simulation thing but that isn't what I want. I actually would like to know where on the site I can clink the link "distribution" as if I was going to request one.

I wonder how many are rolling their money out of TSP and into another investment firm just because the TSP site is so jacked up.