OPM services online

[James48843]

Has anybody tried to call OPM retirement services on-line lately?

I sent in, by mail, a request to suspend my health insurance in January- but it hasn’t kicked in- I think it should have by this month- but it didn’t. So I tried to call and ask if they received it.

And I’ve been trying to telephone for about a week now, several times a day, without success. The recording just says “we’re busy, try later”.

I have called about 20 times now over a week without getting a human.

Anybody else tried since the Doge boys visited the PA OPM cave two weeks ago?

 

[nasa1974]

I was online the other day and everything looked fine. I haven't tried calling anyone.

 

[waltj]

James
Try calling Right as the open for business (maybe give them 5 minutes to get the switchboard open) their hours are: Monday thru Friday, 7:40 a.m. to 5:00 p.m. ET. If you are west of them, You might need to have your Java fix a little earlier than normal.
Waltj

 

[exnavyew]

Has anybody tried to call OPM retirement services on-line lately?

I sent in, by mail, a request to suspend my health insurance in January- but it hasn’t kicked in- I think it should have by this month- but it didn’t. So I tried to call and ask if they received it.

And I’ve been trying to telephone for about a week now, several times a day, without success. The recording just says “we’re busy, try later”.

I have called about 20 times now over a week without getting a human.

Anybody else tried since the Doge boys visited the PA OPM cave two weeks ago?

I've only used the 'retire@opm.gov' email but they always replied in the past.
Haven't tried them lately.

You can email the Office of Personnel Management (OPM) at a variety of email addresses, depending on the subject of your message.

Email addresses

• fehb@opm.gov: For questions about agency policy
• retire@opm.gov: For questions about retirement
• benefits@opm.gov: For comments about the Federal Benefits Page
• eopfhelpdesk@opm.gov: For help with the eOPF
• SESPolicy@opm.gov: For questions about SES policies
• • SERS@opm.gov: For questions about SES operations
  • RES-NetIDesk@opm.gov: For OPM IDESK
  • aljapplication@opm.gov: For the Administrative Law Judges
  • Selection_Assessment@opm.gov: For Assessment & Evaluation
  • Register@opm.gov: For the Center for Leadership Development Registrar
  • HRStrategy@opm.gov: For Classification & Job Design
  • agencysolutions@opm.gov: For Enterprise Leadership Solutions
  • leadersolutions@opm.gov: For Individual Leader Solutions
  • FHRI@opm.gov: For the Federal HR Institute

 

[dave123]

I can't get through either. This is not a good time to be needing Government help Thanx for the links exnavyew (I was Navy CTI myself). I'm off to try them out. If anyone here gets through, I would love to hear how they pullled it off!

 

[James48843]

I got through by calling right near the open in the morning. My first ten calls starting at 7:45 am were busy, but I got in the holding queue around 8:15, and talked to a human at 8:30ish.

All is good- they got my paperwork, and should have it processed shortly. They said they were working now on paperwork received around Jan 25.


Sent from my iPhone using TSP Talk Forums

 

[dave123]

I emailed most of the numbers above:

Responses here:

from retire@opm.gov
Please note: Retirement Services cannot make changes to your health benefits enrollment or make changes to your life insurance via email. To make these changes, you must submit your request via mail to:
U.S. Office of Personnel Management
PO Box 45
Boyers, PA 16017

from fhri@opm.gov
This email inbox is no longer being monitored; you will not receive a response to your email.

from fehb@opm.gov
a bunch of useless links

 

[exnavyew]

I emailed most of the numbers above:

Responses here:

from retire@opm.gov
Please note: Retirement Services cannot make changes to your health benefits enrollment or make changes to your life insurance via email. To make these changes, you must submit your request via mail to:
U.S. Office of Personnel Management
PO Box 45
Boyers, PA 16017

from fhri@opm.gov
This email inbox is no longer being monitored; you will not receive a response to your email.

from fehb@opm.gov
a bunch of useless links

Again, contact your FEDERAL Congressional Representative's office. They WILL assist you.
Good Luck!

 

[dave123]

Thank you, exnavyew (I was a CTI).

I finally got through on the phone number, 2 hours of waiting, but got a person who made the change. I was going to try your option tomorrow if I failed again

I guess the take home for the phone service is that it does work; you just have to be patient (I'm talking days, not just hours).

888-767-6738

 

[James48843]

Retirement Paycheck hit the bank today.

Both actions I needed done were processed, and a nice extra chunk of money was credited. I’m good.