OPM services online

[James48843]

Has anybody tried to call OPM retirement services on-line lately?

I sent in, by mail, a request to suspend my health insurance in January- but it hasn’t kicked in- I think it should have by this month- but it didn’t. So I tried to call and ask if they received it.

And I’ve been trying to telephone for about a week now, several times a day, without success. The recording just says “we’re busy, try later”.

I have called about 20 times now over a week without getting a human.

Anybody else tried since the Doge boys visited the PA OPM cave two weeks ago?

 

[nasa1974]

I was online the other day and everything looked fine. I haven't tried calling anyone.

 

[waltj]

James
Try calling Right as the open for business (maybe give them 5 minutes to get the switchboard open) their hours are: Monday thru Friday, 7:40 a.m. to 5:00 p.m. ET. If you are west of them, You might need to have your Java fix a little earlier than normal.
Waltj

 

[exnavyew]

Has anybody tried to call OPM retirement services on-line lately?

I sent in, by mail, a request to suspend my health insurance in January- but it hasn’t kicked in- I think it should have by this month- but it didn’t. So I tried to call and ask if they received it.

And I’ve been trying to telephone for about a week now, several times a day, without success. The recording just says “we’re busy, try later”.

I have called about 20 times now over a week without getting a human.

Anybody else tried since the Doge boys visited the PA OPM cave two weeks ago?

I've only used the 'retire@opm.gov' email but they always replied in the past.
Haven't tried them lately.

You can email the Office of Personnel Management (OPM) at a variety of email addresses, depending on the subject of your message.

Email addresses

• fehb@opm.gov: For questions about agency policy
• retire@opm.gov: For questions about retirement
• benefits@opm.gov: For comments about the Federal Benefits Page
• eopfhelpdesk@opm.gov: For help with the eOPF
• SESPolicy@opm.gov: For questions about SES policies
• • SERS@opm.gov: For questions about SES operations
  • RES-NetIDesk@opm.gov: For OPM IDESK
  • aljapplication@opm.gov: For the Administrative Law Judges
  • Selection_Assessment@opm.gov: For Assessment & Evaluation
  • Register@opm.gov: For the Center for Leadership Development Registrar
  • HRStrategy@opm.gov: For Classification & Job Design
  • agencysolutions@opm.gov: For Enterprise Leadership Solutions
  • leadersolutions@opm.gov: For Individual Leader Solutions
  • FHRI@opm.gov: For the Federal HR Institute

 

[dave123]

I can't get through either. This is not a good time to be needing Government help Thanx for the links exnavyew (I was Navy CTI myself). I'm off to try them out. If anyone here gets through, I would love to hear how they pullled it off!

 

[James48843]

I got through by calling right near the open in the morning. My first ten calls starting at 7:45 am were busy, but I got in the holding queue around 8:15, and talked to a human at 8:30ish.

All is good- they got my paperwork, and should have it processed shortly. They said they were working now on paperwork received around Jan 25.


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