How long should it take to get my PIN, etc.?

[joshdacane]

When I registered for TSP, EBIS said that I would be receiving a PIN and other information in the mail in about 10 days. This was June 5th, over two weeks ago, and 12 business days ago.

Should I call someone to inquire, and if so, who?

 

[Show-me]

Call TSP.gov is all I can think of.

 

[joshdacane]

What is the number? The 1-877 number on the "contact us" portion of the site isn't working.

 

[tsptalk]

That's the thrift line and should not be down. Perhaps you can try again, or just request a new PIN on the site. It only took me about 3 days to get a new one for my wife last month.

Hours of Operation: Monday through Friday,
7:00 a.m. through 9:00 p.m. eastern time.

Telephone: 1-TSP-YOU-FRST (1-877-968-3778)
TDD: 1-TSP-THRIFT5 (1-877-847-4385)

(for hearing-impaired participants)

International callers who cannot use the toll free number should call (404) 233-4400 (not toll free).​