Just want to share this for any of you considering using one of those no/low interest rate balance transfer promotions from your credit card company:
I used my Amex travel rewards card to charge my entire summer trip to the States - I get 5% rewards for airfare, hotels, & restaurants. My airfare is reimbursed as RAT (Renewal Agreement Travel), but I have to wait until the end of the trip to file for reimbursement, thus the big credit card charge. Before leaving for the trip, I saw that Chase was offering me 12 months of 0% interest on balance transfers, and charging only a 1% transaction fee. Well, I get that 1% back in cashback rewards, so it's a free balance transfer, right? So at the end of the trip, I made the transfer to avoid paying interest on the Amex while waiting for DFAS to process my paperwork for reimbursement. So the balance posted to my Chase account within a few days of the online transaction. Now I have 2 balances of several thousand dollars. I gave it a week...
After one week, and still two hefty balances, I called Chase to see how long it would take for the transfer to show on my Amex account. Some lady with an Indian accent tells me the transfer went through earlier that day, and I should be able to get confirmation from Amex the next business day. I gave it a few more days...
My payment with Amex is going to come due in mid-September, so I'm getting worried - if I can't make the full payment to Amex, I end up paying them interest at something like 10.24%. Don't want that to happen. So I called India - er, Chase - yesterday, and another lady with a thick accent tells me she doesn't know why Amex hasn't posted the transfer, because it should have already been processed. She tells me to call Amex. A nice gentleman with no accent at Amex tells me very politely that he understands my dilemma, and that if an error was made from their end, they would gladly rectify it. He apologetically advises me to call Chase once more and ask for a "trace ID number", which would enable him to find out what was done with the transaction...
So I call India a 3rd time. This time, as I begin my explanation to another lady with an accent, she cuts me off and says, "yes, we made the transaction today". I was a little surprised. "Today?" "Yes, today." Just to be sure, I said, "So you never actually made the transaction with Amex until today?" She simply said "That's right. It will post in 7-10 business days." What am I to do? After a little groaning, she said that they would explain to Amex that it was their mistake, and ensured me I would not be responsible for any interest to them. But geez - talk about incompetence.
Be sure to follow up on any online balance transfers you make, and don't assume you can trust people to do their jobs.